Terms & Conditions

Effective date: 01/10/2026

Last updated: 05/11/2026

1. About these Terms and the operator

These Terms and Conditions (“Terms”) govern access to and use of ClaimCheck Live, available at claimcheck.watch, together with the related interfaces, transcription tools, claim-analysis features, reports, and other services we make available (collectively, the “Service”).

The Service is operated by:

• Legal entity or proprietor: Neuraly Limited
• Trading name: ClaimCheck Live
• Registered or business address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
• Company registration number, where applicable: 14449403
• Tax or VAT number, where applicable: 14449403
• General and customer-support contact: hola@claimcheck.watch
• Legal notices and rights complaints: privacy@claimcheck.watch
• Privacy contact: privacy@claimcheck.watch

References to “ClaimCheck Live,” “we,” “us,” and “our” mean the operator identified above. References to “you” and “your” mean the individual or organization using the Service.

If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization. In that situation, “you” includes that organization.

Nothing in these Terms limits rights that applicable law does not allow us to exclude, restrict, or waive.

2. Acceptance and contractual documents

We will make these Terms available before account registration or purchase, where applicable, and request affirmative acceptance where required.

If you do not agree to these Terms, do not register, purchase credits, or submit content for processing.

The following documents may also apply:

• The pricing and credit information displayed before purchase.
• Any order confirmation or separately agreed business agreement.
• A data processing agreement, where applicable.
• Feature-specific terms expressly presented to you before use.

Our Privacy Notice explains our personal-data practices. Our Cookie Notice explains relevant cookies and similar technologies. Acceptance of these Terms does not, by itself, constitute consent to optional marketing, nonessential cookies, or unrelated processing of personal data.

A separately signed agreement prevails over these Terms to the extent of a conflict concerning its subject matter. Mandatory consumer rights prevail over inconsistent contractual provisions.

3. Eligibility and account security

You must be at least 18 years old, or the applicable age of legal majority if higher, to create an account or purchase credits.

If an account is required, you must:

• Provide accurate registration and billing information.
• Keep your account information reasonably up to date.
• Protect your credentials and authentication methods.
• Notify us promptly if you suspect unauthorized access.
• Use organization accounts only within your actual authority.

You must not sell, rent, or share account access except through team-access features or arrangements we expressly permit.

You are responsible for activity you authorize through your account. Responsibility for unauthorized activity will be determined under applicable law, including any failure by either party to take reasonable security measures.

4. Description and scope of the Service

ClaimCheck Live assists users in reviewing factual statements in speech and other supported recordings.

Depending on the features available, the Service may:

• Capture or receive live audio.
• Process microphone or browser-tab audio.
• Transcribe speech and attempt to distinguish speakers.
• Identify statements that appear capable of factual verification.
• Compare claims with published sources and existing fact-checks.
• Generate automated assessments, explanations, and source references.
• Process supported video links and uploaded recordings.
• Save transcripts, identified claims, and results.
• Produce downloadable reports.

Features, supported languages, file formats, duration limits, and usage restrictions may vary. Relevant limitations will be identified in the interface, product documentation, or purchase information.

References to “live” or “real-time” describe intended functionality, not a guarantee that every claim will be analyzed within a fixed number of seconds.

Unless expressly agreed in writing, the Service does not include human editorial review, professional verification, or a dedicated service-level commitment.

5. Automated analysis and important limitations

The Service uses automated systems, including artificial intelligence, to produce transcripts and assessments.

Outputs may contain errors, omissions, unsupported conclusions, inaccurate citations, incomplete context, or outdated information. In particular:

• Speech may be transcribed incorrectly because of noise, accents, overlapping speakers, language differences, or recording quality.
• Statements may be attributed to the wrong speaker.
• Opinions, predictions, satire, rhetorical statements, and factual assertions may be classified incorrectly.
• A claim may be interpreted without sufficient surrounding context.
• Sources may be incomplete, conflicting, inaccurate, inaccessible, or no longer current.
• A linked source may support only part of a statement or may be interpreted incorrectly.
• Different runs may produce different results as evidence, models, or processing conditions change.

A verdict is a preliminary assessment of a particular statement using the information available during processing. It is not a judicial finding, certification, or definitive determination of truth.

A finding that a statement is unsupported or inaccurate does not establish that its speaker acted dishonestly, knew the statement was false, or intended to mislead.

The Service is designed to assess statements rather than determine a person’s character, motives, credibility, or legal liability.

We will exercise the care and skill required by applicable law. These limitations do not remove our responsibility to supply the Service in accordance with mandatory contractual and consumer protections.

6. Independent review and permitted reliance

You must review the underlying recording, relevant context, and cited sources before relying on an output in a consequential setting.

The Service does not provide legal, medical, financial, investment, regulatory, or other licensed professional advice.

Do not use an automated assessment as the sole basis for:

• Accusing someone of fraud, dishonesty, criminal conduct, or professional misconduct.
• Making employment, education, housing, lending, insurance, or similar consequential eligibility decisions.
• Initiating legal or regulatory action.
• Making medical, safety-critical, or emergency decisions.
• Publishing allegations likely to cause substantial reputational harm.

Professional users remain responsible for their own editorial, professional, and legal duties. These responsibilities do not transfer responsibility for our own unlawful conduct to you.

7. Recording, capture, and submission permissions

Before recording, capturing, linking, uploading, or otherwise submitting material, you must have the rights, permissions, and lawful basis required for the intended use.

Depending on the circumstances, this may include:

• Permission to record or transmit a conversation.
• Appropriate notice to speakers or participants.
• Consent where applicable law requires it.
• Copyright or other intellectual-property permission.
• Compliance with confidentiality obligations.
• Compliance with workplace, event, court, or venue restrictions.
• A lawful basis for processing personal data.

Content being publicly accessible does not, by itself, establish that every form of copying, recording, processing, or republication is permitted.

You must not use the Service to conduct unlawful interception, covert surveillance, or unauthorized monitoring.

Do not submit privileged, classified, highly confidential, or particularly sensitive information unless the Service is expressly approved for that use and appropriate contractual and security arrangements are in place.

Where a recording contains third-party voices or personal information, you are responsible for the permissions and notices applicable to your submission. We remain responsible for our own obligations when processing that information.

8. Your content and our processing license

“Your Content” means recordings, files, links, text, instructions, and other materials you submit to the Service, together with any underlying rights you hold in those materials.

As between you and us, you retain your rights in Your Content. You do not acquire rights in material owned by other people merely by submitting it.

You grant us a nonexclusive, limited license to host, reproduce, transmit, transcribe, analyze, format, and otherwise process Your Content only as reasonably necessary to:

• Provide the features you request.
• Save and display your results.
• Generate requested exports.
• Maintain security and prevent abuse.
• Troubleshoot and support your use.
• Comply with applicable legal obligations.

We may allow service providers acting on our behalf to undertake these activities, subject to appropriate contractual restrictions.

This license does not authorize us to sell Your Content or use it in public advertising without separate permission.

Any use of Your Content to train or improve general-purpose AI models must be separately and clearly explained before that use occurs, together with any required legal basis, permission, and available controls. This clause is not itself permission for such training.

The processing license ends when the relevant content is deleted, except to the extent reasonably necessary for disclosed backup cycles, legal retention, security investigations, or the establishment, exercise, or defense of legal claims.

9. Outputs, reports, and publication

“Outputs” means transcripts, extracted claims, assessments, explanations, and reports generated through the Service.

Subject to applicable law, third-party rights, and these Terms, you may use, download, reproduce, and share Outputs generated through your authorized use, including for research, journalism, education, and internal business purposes.

To the extent we hold transferable intellectual-property rights in an Output created specifically for you, we assign those rights to you upon payment of any applicable charges. Where assignment is unavailable, we grant a worldwide, nonexclusive license to use that Output for lawful purposes.

This does not transfer ownership of:

• Our software, models, interfaces, templates, or branding.
• Third-party publications, quotations, images, or recordings.
• Material belonging to another user.
• Rights that do not legally exist or that we do not own.

Outputs may not be unique, and similar outputs may be generated for other users.

If you publish or share an Output:

• Do not misrepresent it as a final or human-verified finding if it has not received that review.
• Preserve material uncertainty, qualifications, and relevant source references.
• Do not misleadingly alter a verdict or present an edited report as an unmodified ClaimCheck Live report.
• Comply with applicable copyright, privacy, defamation, and disclosure requirements.
• Make any AI-origin disclosures required by law.
• Do not imply our endorsement of your publication, organization, campaign, or conclusions.

A PDF report records an analysis at a particular time. It is not automatically updated when sources, events, or assessments change.

10. Third-party sources, websites, and platforms

The Service may reference or depend on third-party websites, publications, search services, AI providers, hosting providers, payment processors, or supported media platforms.

Third-party content remains subject to its owners’ rights and any applicable access or licensing terms.

A link or citation does not mean that:

• We endorse every statement made by the source.
• The source endorses ClaimCheck Live.
• The content will remain accessible or unchanged.
• You have permission to reproduce the source beyond what law or its license permits.

When submitting a YouTube or other platform link, you must use an authorized method and must not circumvent access restrictions, paywalls, digital rights management, or technical protections.

Third-party outages or changes may affect features. We remain responsible for obligations that applicable law places on us and do not exclude that responsibility merely because we use third-party suppliers.

11. Acceptable use

You must not:

• Use the Service for unlawful, fraudulent, discriminatory, or abusive activity.
• Infringe intellectual-property, privacy, confidentiality, or other legal rights.
• Generate or distribute knowingly false allegations.
• Use reports for harassment, doxxing, intimidation, or targeted abuse.
• Impersonate another person or misrepresent the origin of content.
• Upload malware or attempt unauthorized access.
• Disrupt the Service or circumvent security or usage restrictions.
• Manipulate credit balances, exploit payment errors, or obtain unauthorized access to paid features.
• Access another user’s recordings, transcripts, reports, or account.
• Use automated extraction or scraping in breach of an agreed access restriction or in a way that materially disrupts the Service.
• Reverse engineer protected components except where applicable law permits that activity.
• Resell access, operate a competing hosted interface using our account access, or offer unauthorized white-label services without agreement.
• Remove legally required provenance, attribution, or disclosure information.
• Use the Service in breach of applicable sanctions or export restrictions.

These restrictions do not prohibit activity that applicable law protects and does not permit us to restrict by contract.

12. Credits, prices, and payment

The Service operates on a pay-as-you-go credit basis unless a separate written agreement states otherwise. Purchasing credits does not create a subscription or authorize recurring billing.

Before purchase, we will disclose:

• The price and transaction currency.
• The applicable taxes or how they are calculated.
• The number or type of credits purchased.
• How credits are consumed.
• Any minimum usage increments or technical limits.
• Whether credits expire.
• Applicable cancellation and refund information.

Credit consumption may depend on the selected feature or processing activity, as disclosed before use. We will not apply an undisclosed consumption rule retroactively to completed processing.

Credit expiry policy: 12 months.

Unless expressly permitted, credits are personal to the purchasing account, cannot be traded, and cannot be redeemed for cash except where these Terms or applicable law require reimbursement.

Promotional credits may have separate conditions clearly disclosed when issued. Those conditions do not reduce rights attached to purchased credits.

Payment is due through the supported checkout method. You authorize the payment processor to collect the amount you approve.

Future price changes will be disclosed before purchase. Any proposed change that materially reduces the value or usability of previously purchased credits will be subject to applicable law, reasonable notice, and an appropriate remedy.

Any future automatic top-up feature will require a separate, clear authorization and an accessible way to disable it.

13. Failed processing and billing errors

If credits are deducted but the requested processing fails because of a fault in the Service, contact hola@claimcheck.watch with sufficient information for us to investigate.

Where we confirm an incorrect deduction or qualifying service failure, we will restore the affected credits, repeat the processing without additional charge, or provide another remedy required by law.

A result is not necessarily defective merely because it is uncertain, finds insufficient evidence, or differs from your expectation. However, this does not exclude remedies where the Service fails to meet contractual commitments or mandatory legal standards.

Please report suspected billing errors promptly. Any suggested reporting period does not shorten a statutory limitation period or remove rights applicable law gives you.

14. Consumer withdrawal, cancellation, and refunds

If you are a consumer, you may have statutory withdrawal, cancellation, conformity, and refund rights. Nothing in these Terms replaces or restricts those rights.

Where EU/EEA distance-contract rules apply, consumers generally have 14 days from conclusion of a service contract to withdraw, subject to applicable exceptions.

If you request that a service begin during the withdrawal period, we will obtain any express request and acknowledgment required by law.

Starting to use the Service does not automatically remove every withdrawal right. Different rules may apply to services, fully performed services, and digital content not supplied on a tangible medium.

Where legally permitted and properly disclosed, a consumer who requests early performance and later withdraws may be required to pay a proportionate amount for the service already supplied.

Where a loss-of-withdrawal exception is legally available, it will apply only after the required consent, acknowledgment, and confirmation have been obtained.

To exercise withdrawal rights, send an unequivocal statement to privacy@claimcheck.watch.

Subject to applicable law, refunds will be issued to the original payment method within the required period.

Unused purchased credits will be refunded where required by law, where a qualifying termination or discontinuation provision below applies, or where the purchase terms expressly provide a refund.

We do not apply a blanket “all purchases are non-refundable” rule to statutory consumer claims.

Model withdrawal notice

To: hola@claimcheck.watch

I hereby give notice that I withdraw from my contract for the following service or credit purchase:

• Service or order description:
• Order date:
• Order reference:
• Consumer’s name:
• Consumer’s address:
• Account email:
• Date:
• Signature, only if submitted on paper:

15. Personal data and confidentiality

Our Privacy Notice explains how personal data is collected, used, shared, retained, and protected, including the processing of recordings, voices, transcripts, account details, and billing information.

It also explains relevant rights and contact channels.

Depending on the circumstances, we may act as an independent controller for some processing and as a processor on behalf of an organizational customer for other processing. Any processor relationship requiring a data processing agreement must be documented separately.

These Terms are not a substitute for a required data processing agreement, lawful-basis assessment, privacy notice, or consent mechanism.

Content is not made publicly available merely because you submit it. Access and disclosure may nevertheless be necessary for authorized service providers, support and security functions, or lawful requests, as explained in our Privacy Notice.

Do not treat the Service as an approved repository for privileged or highly confidential information unless we have expressly agreed to suitable safeguards.

16. Storage, retention, deletion, and export

Where saving features are available, transcripts and results may be retained in your account according to our disclosed retention policy.

Applicable retention and export rules:

• Original recordings: not stored by ClaimCheck Live; audio goes directly from your browser to our transcription provider
• Transcripts and claim results: kept while your account is active, until you delete them or your account
• Inactive accounts: kept until you delete the account; unused credits expire 12 months after purchase
• Deleted-content backups: removed as rolling hosting-provider backups are overwritten
• Export method and limitations: Evidence Reports can be downloaded as PDF and CSV from your account; original media is not available for export

We do not promise indefinite storage. You should retain independent copies of materials important to you.

We will provide reasonable advance notice of a planned change that materially shortens an existing storage period, where practicable and legally required, so that affected users can export their content.

Deletion may not immediately remove content from isolated backup systems. Legally required records and information reasonably needed for security or legal claims may be retained for the applicable period.

These provisions do not limit statutory access, deletion, portability, or other data-protection rights.

17. Error reports, corrections, and rights complaints

You may report suspected transcription errors, speaker misattribution, misleading assessments, inaccurate citations, privacy issues, or intellectual-property infringements to privacy@claimcheck.watch.

Please include, where reasonably available:

• Your contact details.
• The relevant URL, report identifier, or session reference.
• The exact content or assessment concerned.
• The reason for the complaint.
• Supporting evidence or authoritative sources.
• The corrective action requested.

Do not send unnecessary sensitive information.

We will assess reports in good faith and may request further information, annotate a result, correct an error, restrict access, remove material, or take other proportionate action.

A disagreement with an assessment does not automatically require removal. We will consider the evidence, applicable law, and the rights of affected persons.

If a shared or downloadable report has been corrected, previously downloaded copies may remain outside our control. You should check for relevant updates before republishing an earlier report.

Nothing in this procedure prevents a person from exercising statutory complaint or legal rights.

18. Our intellectual property

We and our licensors retain rights in the Service’s software, design, interfaces, documentation, branding, and other proprietary materials.

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable right to access and use the Service for its intended purposes.

You may not use our trademarks or branding in a way that suggests sponsorship, certification, or endorsement without permission.

Third-party names and trademarks belong to their respective owners. Their appearance does not imply an affiliation.

If you provide feedback, you permit us to use it to improve the Service without payment, provided that doing so does not authorize disclosure of your confidential information or unrelated use of personal data.

19. Availability, maintenance, and changes

We aim to maintain a reliable Service but do not guarantee uninterrupted access or error-free operation.

Access may be affected by maintenance, security incidents, network failures, third-party outages, legal requirements, or circumstances outside our reasonable control.

We may make changes reasonably necessary to:

• Maintain security or legal compliance.
• Correct defects.
• Improve performance or accessibility.
• Adapt to changes in supporting technology.
• Add or replace features.

Where a change materially and negatively affects a paid service or previously purchased credits, we will provide notice and remedies required by applicable law, which may include termination and reimbursement.

We will not rely on a general change clause to remove mandatory consumer rights or arbitrarily deprive users of paid-for functionality.

20. Suspension and termination

You may stop using the Service at any time and may request account closure through delete account function.

We may restrict or suspend access where reasonably necessary to address:

• A material breach of these Terms.
• A credible security threat.
• Fraud or unauthorized payment activity.
• Unlawful content or use.
• A binding legal requirement.

Where appropriate, we will give notice, explain the reason, and allow a reasonable opportunity to remedy the issue.

We may act immediately where delay would create a security risk, legal exposure, material harm, or interference with an investigation, or where notice is legally prohibited.

You may ask us to review a suspension by contacting hola@claimcheck.watch.

Termination does not automatically cause forfeiture of all purchased credits. Any deductions, refunds, or restrictions must have a lawful basis and be proportionate.

If we permanently discontinue the Service or terminate access for reasons unrelated to your breach, we will provide a reasonable opportunity to export available content where practicable and refund the unused paid balance attributable to services we will not supply.

Account closure does not require immediate deletion of records we must lawfully retain.

21. Warranties and statutory service standards

We will provide the Service with the reasonable care and skill and other standards required by applicable law.

Subject to those obligations, we do not promise that:

• Every factual claim will be detected.
• Every transcript or attribution will be accurate.
• Every assessment will be complete or correct.
• Sources will remain available.
• The Service will meet an undisclosed specialized purpose.

For business users only, and to the extent permitted by law, warranties not expressly stated in these Terms are excluded.

Consumer rights concerning conformity, updates, performance, remedies, and other mandatory protections remain unaffected.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that applicable law does not permit us to exclude for fraud, intentional misconduct, gross negligence, death or personal injury, or mandatory consumer and data-protection rights.

For consumers, we remain responsible for losses to the extent required by applicable law. Nothing in these Terms excludes compensation or remedies that cannot lawfully be restricted.

For business users only, and subject to the exceptions above:

Neither party is liable to the other for indirect or consequential losses to the extent such exclusion is lawful.

Neither party is liable for lost profits, lost business opportunities, or loss of goodwill to the extent legally excludable.

Our aggregate liability arising from the Service in a 12-month period is limited to the greater of the fees you paid for the Service during the preceding 12 months.

The business liability cap does not apply to liability for fraud, wilful misconduct, breach of confidentiality, or any liability that cannot be limited under applicable law.

Any liability provision will be applied only to the extent enforceable under the law governing the relevant claim.

23. Business-user third-party claims

This section applies only where you use the Service in the course of a business.

To the extent permitted by law, you will reimburse us for reasonable amounts finally awarded by a court or agreed in a settlement you approve arising from a third-party claim directly caused by:

• Content you submitted without the required rights or permissions.
• Your unlawful recording or capture of communications.
• Your deliberate unlawful publication or material misrepresentation of an Output.
• Your material breach of the acceptable-use restrictions.

This obligation does not apply to the extent the claim results from our breach, negligence, unlawful conduct, or unauthorized modification or use of your content.

We will notify you promptly, take reasonable steps to mitigate loss, and allow appropriate participation in the defense. No settlement may impose an admission or nonmonetary obligation on you without your consent.

24. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control to the extent applicable law permits.

The affected party must take reasonable steps to reduce the impact and resume performance.

This provision does not remove refund or termination rights where paid services cannot be supplied, nor does it excuse obligations that remain enforceable under applicable law.

25. Changes to these Terms

We may update these Terms for legitimate reasons, including changes in law, security requirements, product functionality, or business operations.

We will identify the effective date of the updated version.

For material changes affecting existing registered or paying users, we will provide reasonable advance notice through an appropriate channel, except where immediate changes are required for legal or security reasons.

Changes will not apply retroactively to resolve an existing dispute or remove rights attached to a completed purchase.

Where law requires renewed acceptance, we will obtain it. If a change materially disadvantages your existing paid service, we will provide applicable cancellation, termination, or reimbursement rights.

26. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, this choice does not deprive you of mandatory protections available under the law applicable to you.

Consumers may bring proceedings before any court available to them under mandatory jurisdiction rules. Nothing in these Terms requires a consumer to use an exclusive foreign court where that requirement would be unlawful.

For business users only, the courts of England and Wales have exclusive jurisdiction, unless a separately signed agreement provides otherwise.

Before commencing proceedings, either party may contact the other to seek an informal resolution. This does not prevent urgent relief, suspend statutory deadlines, or impose a mandatory waiting period.

Where an alternative dispute-resolution mechanism applies. Participation will be described accurately and will not be represented as mandatory unless required by law.

27. General provisions

If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible. An invalid consumer term will not be rewritten merely to preserve an unfair effect.

A failure to enforce a provision is not a waiver of the right to enforce it later.

You may not transfer your contractual rights or obligations without our consent, except where applicable law allows. We may transfer the agreement as part of a genuine reorganization or business transfer only where this does not unlawfully reduce your rights or guarantees.

These Terms and the applicable contractual documents constitute the agreement concerning the Service, without excluding liability for fraud or overriding mandatory precontractual rights.

Provisions intended by their nature to continue after termination remain effective, including relevant payment, intellectual-property, liability, and dispute provisions.

28. Contact

Questions about these Terms, billing, cancellation, or the Service may be sent to:

• Neuraly Limited
• 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
• hola@claimcheck.watch
• privacy@claimcheck.watch